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Intensive Case Management

Intensive Case Managers provide one on one case management to clients using a recovery- oriented approach. They will work with individuals with higher needs requiring long term support to overcome chronic and episodic homelessness. The case managers follow a harm reduction model, encouraging social and community integration and individualized, recovery-orientated and client driven supports.

When a client is housed and reaches a point where they have become self-sufficient, the ICM Team will “graduate” them from the program. After housing, a client typically stays on a caseload for a length of time that varies on a case-by-case basis. Other times, clients will relocate, stop engaging, or refuse services. In all cases, the client is removed from the caseload and another client on the waitlist is added.

At the beginning of each month, clients who have been offered subsidized housing units through the By Names List (a comprehensive list of individuals in the community who are experiencing homelessness, updated in real-time) are moved into their new homes with the help of the Housing First Team. The ICM workers assigned to these clients help them transition smoothly into housing and ensure they are provided the tools they need to succeed.